agent productivity
Articles
2 articles tagged with "agent productivity"
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How to Merge Tickets in Zendesk Without Hurting Your Customers
Learn how to merge tickets in Zendesk safely. Compare manual, assisted, and automatic ticket merging and see why assisted merging reduces duplicate tickets without risking bad merges.
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Contact Center Tech Stack Mistakes to Avoid as You Grow
Avoid common contact center tech stack mistakes that slow teams down and create long term operational pain.