Custom Notifications
Articles
2 articles tagged with "Custom Notifications"
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How to Design a Support Playbook for Outages and Major Incidents
Learn how to build a practical support playbook for outages and major incidents, including clear roles, incident management process, tooling, agent communication, fire drills, and data sharing that ensure teams are ready when incidents occur.
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Prevent Compliance and Operational Risk in Contact Centers with Targeted Notifications
Reduce operational and legal risk in your contact center with targeted, in-Zendesk notifications that include audit logs and precise agent delivery.