Transform Your Customer Support Operations

At Lentil Labs, we help organizations scale their customer support teams, implement smarter workflows, and leverage technology to deliver exceptional experiences. With over a decade of experience in CX operations, we focus on solutions that are practical, measurable, and scalable.

Our Consulting Services

Chatbots & AI Support

Build and deploy chatbots and AI-driven solutions to reduce repetitive work and deliver faster responses to customers.

Vendor & Technology Evaluations

Conduct RFPs, evaluate vendors, and implement the right tools for ticketing, chat, voice, WFM, and quality management.

System Integration

Integrate disparate systems for seamless operations, providing agents with unified workflows and managers with actionable insights.

Reporting & Analytics

Design dashboards and reporting frameworks that give visibility into KPIs, agent performance, and operational bottlenecks.

Training & Adoption

Train teams on best practices, workflows, and tool adoption to ensure changes stick and deliver measurable results.

Operations Strategy

Optimize support team structure, forecasting, and headcount planning to improve efficiency and customer satisfaction.

Consulting Packages

Support Foundations Audit

A comprehensive assessment of your support operations, tools, and data to identify gaps and quick wins.

Operations and KPI review
Tooling and vendor assessment
Automation opportunities
Prioritized roadmap

Scale & Optimize

Hands on implementation to improve workflows, visibility, and team efficiency.

System implementations
Integrations and data flow
Dashboards and reporting
Training and adoption

Automation & AI Acceleration

Design and deploy automation that reduces volume and improves customer experience.

Chatbots and AI workflows
Deflection strategy
Bot optimization
Impact measurement

Embedded CX Partner

Ongoing strategic and execution support as an extension of your team.

Fractional leadership
Roadmap ownership
Vendor management
Continuous optimization

Why Work With Lentil Labs?

We combine hands-on operational experience with deep technical knowledge. Our goal is to deliver practical solutions that scale with your team, reduce friction, and drive measurable impact on your customer experience.

Schedule a Consultation