Custom Notifications

Instantly reach your support team with targeted, full-screen alerts that include rich media and detailed acknowledgment reporting.

Install from Zendesk Marketplace

Why Teams Love Custom Notifications

🎯 Targeted Messaging

Send notifications to specific agents, groups, or roles to ensure the right people get the right message at the right time.

📢 Full-Screen Alerts

Capture attention immediately with bold, full-screen popups for urgent updates like system outages or priority tasks.

📊 Acknowledgment Tracking

View detailed reports showing who acknowledged messages and how quickly, giving you actionable insights and accountability.

🖼️ Rich Media Support

Include images, videos, and formatted text to create visually compelling, informative notifications.

⚡ Easy to Use

Intuitive interface allows admins to create and manage notifications without technical expertise or training.

✅ Consistent Messaging

Ensure every agent gets the same critical information to maintain compliance and deliver consistent customer experiences.

“Custom Notifications has been a game changer for our business. Setup was quick, the interface is simple, and the team loves how clear and digestible the alerts are. Everyone stays informed, and the reporting makes it easy to track progress and ownership. If you need a reliable way to keep your team aligned and share updates consistently, this is the app to get.”

— 76 Agent Ecommerce Contact Center