Articles
6 articles tagged with "Zendesk"
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How to Design a Support Playbook for Outages and Major Incidents
Learn how to build a practical support playbook for outages and major incidents, including clear roles, incident management process, tooling, agent communication, fire drills, and data sharing that ensure teams are ready when incidents occur.
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How to Merge Tickets in Zendesk Without Hurting Your Customers
Learn how to merge tickets in Zendesk safely. Compare manual, assisted, and automatic ticket merging and see why assisted merging reduces duplicate tickets without risking bad merges.
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Prevent Compliance and Operational Risk in Contact Centers with Targeted Notifications
Reduce operational and legal risk in your contact center with targeted, in-Zendesk notifications that include audit logs and precise agent delivery.
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Contact Center Tech Stack Mistakes to Avoid as You Grow
Avoid common contact center tech stack mistakes that slow teams down and create long term operational pain.
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How to Build a Scalable Contact Center Tech Stack
A practical guide to designing a contact center tech stack that scales with your team, volume, and operational complexity.
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The 7 Essential Tools You Need to Start a Contact Center
A prescriptive guide to building your first contact center tech stack with recommended tools and a clear order of operations.