For Kustomer

Custom Notifications

Keep your team informed and aligned with every change. Send targeted, in-product announcements your agents can't miss, without leaving Kustomer.

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A required full-screen Custom Notifications alert shown over the Kustomer agent workspace

Built for Kustomer Support and Ops Leaders

🎯 Intelligent Targeting

Send to specific teams, roles, or individual agents so every announcement lands with the people it actually applies to.

📢 Proactive Alerts

In-app pop-ups and required full-screen alerts surface urgent messages the moment they're sent, so nothing gets lost in the shuffle.

✅ Acknowledgment Tracking

See exactly who has viewed and confirmed each update, with reporting and CSV export for full visibility and compliance.

🖼️ Rich Text Editor

Compose beautifully formatted messages with links, images, and video for clearer, more engaging announcements.

🗓️ Schedule Ahead

Write notifications in advance and have them delivered automatically at the right moment for each shift.

🔍 Searchable Feed

Browse a labeled, filterable history of past notifications, so agents can find an update again long after the pop-up is dismissed.

Stop Losing Updates in Slack

Policy changes, incident updates, and process reminders get buried in chat threads your agents aren't reading while they're handling conversations. Custom Notifications puts operational communication where the work already happens: inside Kustomer.

Critical updates get seen and confirmed before rollout, and you have the receipts to prove it.

Privacy-First by Design

Custom Notifications keeps your sensitive data where it belongs, in Kustomer, and puts you in control of who can use it.

Your CRM data stays put

Conversations, customers, and other records are never accessed or transmitted. The app works only with the announcements you create.
Stored in your instance

Notification content and acknowledgment records live as custom objects inside your own Kustomer org.
You control who can broadcast

Composing is limited to admins by default. Authorize specific teams when you want shift leads or knowledge managers sending too, without opening it up to everyone.