Modern tools for customer support operations teams
Products and insights built for CX leaders and Zendesk admins who want better workflows, smarter staffing, and happier agents.
Zendesk Apps
Lightweight, opinionated apps that remove friction for support teams.
Consulting Services
With over 10 years of experience building and scaling contact centers, including growing Peloton’s support team from 10 to 3,200 agents, we help companies design better processes, implement the right tools, and unlock efficiency in customer support operations.
Zendesk Optimization
Streamline your Zendesk instance with best practices, automation, and apps that reduce repetitive work for agents.
Operations Strategy
Build scalable processes that improve agent productivity, reduce handle time, and deliver better customer experiences.
Implementation & Training
Get hands-on support with tool rollouts, workflow design, and team training to ensure lasting adoption and success.
From the Blog
Practical insights on Zendesk, support operations, and scaling CX teams.
How to Merge Tickets in Zendesk Without Hurting Your Customers
Learn how assisted ticket merging in Zendesk keeps your team efficient and avoids the risks of fully automatic merges. Easy Merge highlights duplicates while keeping agents in control.
Prevent Compliance and Operational Risk in Contact Centers with Targeted Notifications
Reduce operational and legal risk in your contact center with targeted, in-Zendesk notifications that include audit logs and precise agent delivery.
Contact Center Tech Stack Mistakes to Avoid as You Grow
Avoid common contact center tech stack mistakes that slow teams down and create long term operational pain.
How to Build a Scalable Contact Center Tech Stack
A practical guide to designing a contact center tech stack that scales with your team, volume, and operational complexity.